Frequently Asked Questions

You can create your own account by clicking here. It's quick and easy! Having an account allows you to easily reorder past orders, save addresses to your Address Book, and more! 

We’ll send you a link that will let you reset your password to something new. To get started, click here.

You can subscribe to promotions and coupons by going down to the footer.

You'll receive news and special offers that you can't find anywhere else, arriving in your inbox throughout the month.

We absolutely hate junk mail and spam just like you, so we will never give your email address to anyone. We take this very seriously and strictly abide by this policy. If you ever decide that you want to stop receiving our promotional emails, you can unsubscribe by clicking "Unsubscribe" whenever you receive our promotional email.

We package our products in the same facility as peanuts, tree nuts, wheat, soy, and milk products. Though our facility is not a certified allergen-free facility, we try our best to prevent cross-contamination through specific processes like sanitizing each station before packing a new item there and separating lanes and equipment for peanuts, tree nuts and gluten-free items. Products that are packaged in our Gluten-Free Lane are handled in this particular area ONLY. They are opened, packaged and closed here. Other products that are Gluten, are packaged in a separate lane of our facility.

We package our products in the same facility as peanuts, tree nuts, wheat, soy, and milk products. Though our facility is not a certified allergen-free facility, we try our best to prevent cross-contamination through specific processes like sanitizing each station before packing a new item there and separating lanes and equipment for peanuts, tree nuts and gluten-free items. Products that are packaged in our Gluten-Free Lane are handled in this particular area ONLY. They are opened, packaged and closed here. Other products that are Gluten, are packaged in a separate lane of our facility.

We package our products in the same facility as peanuts, tree nuts, wheat, soy, and milk products. Though our facility is not a certified allergen-free facility, we try our best to prevent cross-contamination through specific processes like sanitizing each station before packing a new item there and separating lanes and equipment for peanuts, tree nuts and gluten-free items. Products that are packaged in our Gluten-Free Lane are handled in this particular area ONLY. They are opened, packaged and closed here. Other products that are Gluten, are packaged in a separate lane of our facility.

Auto-Delivery is the most convenient way to enjoy your products. We automatically send the products you've subscribed to at your chosen delivery frequency. Set it, forget it, and we’ll deliver your favorite goodies right to your door. (But don’t worry, we’ll send you an email reminder before every subscription order ships in case you’d like to cancel or modify your subscriptions!)

You will receive 5% off on your second and subsequent subscription orders, except orders including by-the-case items. Orders over $59 shipping to the contiguous US, including orders with by-the-case items, will ship free with our everyday free shipping.

You can create a subscription while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the Auto-Delivery option, select your preferred shipment frequency, and then check out as normal.

After you join Auto-Delivery, you will receive an email confirming your subscription. This email will include a link to access the Auto-Delivery page located in the "Your Account" section of our site, where you can manage your future orders, subscription items and subscription account information. 

We will place your Auto-Delivery orders automatically according to your selected delivery frequency and you will only be billed on the day the order is shipped. Prior to each order, we'll send you an email reminder. You will also receive email notifications regarding other important information related to your Auto-Delivery account, such as if a product is discontinued, if you cancel your subscription, or once your order is successfully placed.

Once you’ve subscribed, Auto-Delivery is easy to manage. You can visit "Your Account" > Auto Delivery and follow the following instructions: 

Change a shipment date

To change your next shipment date, please visit the ‘My Next Shipment’ tab on the Auto-Delivery page and click the ‘Change Date’ button near the next shipment date, then select a new date for your order. This will change the shipment date for the entire order.

If an order contains multiple items and you only want to change the shipment date for a single item, please visit the ‘My Subscriptions' tab on the Auto-Delivery page and identify the individual item you would like to modify. Click 'Next Shipment Date' for the individual item and select your desired shipment date from the pop-up calendar. 

Skip a delivery 

To skip a delivery, please visit the ‘My Next Shipment’ tab on the Auto-Delivery page and click the ‘Skip Order’ button near 'Next Shipment Date' to skip the entire order. 

Change delivery frequency 

To modify the delivery frequency for an Auto-Delivery item, please visit the ‘My Subscriptions' tab on the Auto-Delivery page. On this tab, the current delivery frequency is displayed next to each subscription item in a drop down menu. To change the delivery frequency for that subscription item, simply click the arrow of that item's 'Frequency' drop down and select your desired delivery frequency. 

Cancel subscription 

To cancel an Auto-Delivery item, please visit the ‘My Subscriptions’ tab on the Auto-Delivery page and click the ‘Cancel Subscription’ button under the item quantity. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected ‘ok’, your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this. Please allow up to 24 hours for any modifications or cancellations to be processed.

Go to the ‘My Next Shipment’ tab on the the Auto-Delivery page and select ‘Edit’ in the 'Shipping Info' section.

Go to the Wallet page located in the Your Account section of our site. You can delete/edit or add a credit card. Please remember to press OK to verify that your updated information is saved successfully.

Make sure you are signed into your account by going here! 

Once you're signed in, you can go to the product that you are attempting to add. Once on the product page, on the right hand side in the Prices section, you will notice a blue button like this: 

Once you click on this blue button, a window will pop up in the middle of the screen and you will be given the option to add to your Future Auto-Delivery or as a One Time Delivery only. 

Auto Delivery automatically applies our 5% offer on qualifying purchases. Since our promotional items are separate offers, these two offers cannot be combined. You are more than welcome to, however, place an order today on the beefruityandnutty.com website and add the promotional item. You can then feel free to Skip or Adjust the date on your next Auto-Delivery so you can take advantage of the existing promotion! 

You will automatically receive the 5% discount on your second and subsequent subscription deliveries. The discount will not be applied to by-the-case items. The 5% discount cannot be combined with any other offers.

Additionally, if you make sure that at least $59 worth of your subscription products are set to ship on the same date to each address to which you wish to ship your products, you will receive free shipping, including for by-the-case items.

Currently, Auto-Delivery is not currently available for non-US addresses. In addition, all subscription deliveries over $59 shipped to the contiguous US will receive free shipping.

At Bee Fruity & Nutty, we are 100% committed to our customers and customer satisfaction is our top priority. If you experience a problem with our products, customer service, shipping, or even if you just plain don't like what you bought, please let us know. 

 We do however ask you to contact us ASAP (preferably within a week of receiving your goodies) so we can jump on things considering the perishable nature of our products. Returns may be subject to a processing and/or disposal fee. 

We highly recommend that you DO NOT order chocolate items between the dates of July 1st and September 15th to ensure quality due to weather conditions & shipping times. We will NOT BE ABLE TO refund perishable chocolate items during these dates. We ship Chocolate items on Mondays to avoid delays due to the weekend and holidays.

1. Send a picture of the products you received to our customer service team.

2.  Seal and pack into the box you received them in and ship them back to us.

3. Quality control will assess the products and your refund will be issued.

If you have any questions or concerns with your order, please contact our Customer Experience Team at info@beefruityandnutty.com or 720-435-0218.

You can reach us at 720-435-0218 or email us at info@beefruityandnutty.com and we'll get back to you as soon as we can! 

Our Customer Experience Agents are also available via our newly added Live Chat feature! Live Chat is an easy way of connecting instantly with our team to assist with any product questions or order related inquiries. Access Live Chat during operating hours by selecting "Live Chat" in our header or by clicking on our assistant "Hazelnut" on the bottom right of our website!

Live Chat Operating Hours (ET):

M-F 10am-6:30pm

Sa-Su 10am-4:30pm